The SEND Central helpline, available on 028 9031 7777, will connect callers directly to key services:
- Press 1 for Statutory Assessment Review Service (SARS)
- Press 2 for SEND Advice and Information
- Press 3 for SEND Support Services
The helpline will operate Monday to Friday, 9:00 AM – 4:30 PM.
Welcoming the introduction of this new service, Carla Lockhart, MP for Upper Bann, said:
"For too long, parents and carers of children with special educational needs have struggled to get clear and timely guidance from the Education Authority. I know from speaking to families in Upper Bann that the process can often feel overwhelming, with delays and confusion about who to contact for help.
This new central contact number is a step in the right direction. It should make it easier for parents to get the information and support they need without being passed from one department to another. However, I will continue to monitor how effectively it works in practice, ensuring that it delivers real improvements for families.
If any parents in Upper Bann experience difficulties accessing the support they need, please do not hesitate to contact me. I am here to help and will continue to fight for better SEND provision for local families."
Floodline - 0300 2000 100
Housing Executive - 0344 8920 901
NI Electricity - 0345 7643 643
NI Water - 0345 7440 088
Power NI - 0845 7463 643
BT -
0800 800 151
Lurgan
028 3831 0088
31-33 Queen Street
Lurgan
Craigavon, BT66 8BT
Portadown
028 3831 0088
Office 5 Datos Park
20 Armagh Road
Portadown
BT62 3DP
0207 219 3000
carlalockhartmp.office@parliament.uk
House of Commons
London
SW1A 0AA
All Rights Reserved | Carla Lockhart MP